Privacy Policy

This Privacy Policy applies to all Personal Information and Customer Data collected by Kernl Pty Ltd (we, us or our) via the website located at https://kernl.com.au (Website), our software applications, and any related services (together, the Services).

What information do we collect?

We collect two types of information through our Services:

1. Personal Information

This includes any information or opinion about an individual who is identified or reasonably identifiable, regardless of whether it is true or recorded in material form. The Personal Information we may collect includes:

  • Name

  • Phone number

  • Email address

  • Payment details

This information is typically collected when you:

  • Create or manage an account

  • Contact us

  • Use the Website or related app

  • Make a payment or request support

2. Customer Data

Customer Data refers to information or content uploaded into our system or generated through use of our Services by customers (typically organisations). This may include:

  • User information

  • Worker shift notes and reports

  • Client information

  • Incident documentation

  • Compliance or operational records

  • Rostering information

  • Billing information

Some Customer Data may also be Personal Information under privacy laws. Regardless of its classification, we treat all Customer Data as confidential and subject to strict security and usage controls.

3. Microphone Access

The Kernl App may request access to your device’s microphone to enable in-app communication features, such as voice input or audio-based interactions with Kernl’s AI agent. This functionality is designed solely to enhance user experience within the app.

No audio is recorded, stored, or transmitted without the user’s explicit consent. Any temporary audio processing that may occur is done in real-time and is not retained by Kernl or shared with third parties.

You can manage microphone access at any time through your device settings.

Types of Information (as defined under law)

The Privacy Act 1998 (Cth) defines:

  • Personal Information as information or an opinion about an identified individual or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.

  • Sensitive Information as a subset of Personal Information, including data on racial or ethnic origin, political opinions, religious beliefs, health or genetic information, and more.

Sensitive Information will only be collected and used:

  • For the primary purpose it was obtained

  • For a directly related secondary purpose

  • With your consent or where legally required

Ownership and Use of Customer Data

All Customer Data, including data input into the Software by the Customer or generated through the Customer’s use of the Software, remains the property of the Customer. Kernl does not claim ownership of Customer Data.

You grant Kernl a limited licence to access, use, process, and store Customer Data solely for:

  • Delivering our Services and software functionality to you

  • Providing support and resolving issues

  • Maintaining and improving the platform

  • Meeting legal or regulatory requirements

This licence is effective only during the term of your agreement with us and will cease on termination or expiry, subject to any applicable legal retention obligations.

Kernl will not use Customer Data for advertising, profiling, or purposes unrelated to the provision of services.

Ownership and use of Company Data

In the course of providing the Services, Kernl may collect and generate certain data relating to the operation, usage, and performance of the platform and services (“Company Data”). Company Data is owned by Kernl and may be used by us for lawful purposes, including to:

  • Monitor, analyse, and improve the performance and reliability of the Services

  • Develop new features and enhancements

  • Perform internal analytics

  • Generate statistical insights and usage trends

Where Company Data is used for external purposes, it will only be shared or published in an aggregated and/or anonymised form that does not identify you, your organisation, or any individual. For example, we may use anonymised usage data to publish performance benchmarks.

Use of Artificial Intelligence

Our Services make use of artificial intelligence (AI) technologies to support certain platform features and functions. However, we do not use any Personal Information or Customer Data to train these AI models. All AI processing is conducted in a manner that respects your privacy and complies with our data protection obligations.

Customer Data and Personal Information are only used to deliver the Services and are not retained or repurposed by our AI systems for model training or improvement purposes.

How we collect information

We may collect Personal Information and Customer Data through:

  • Direct input via the Website or Kernl application

  • Information you provide when contacting us

  • System logs and automated tools, including cookies

We generally collect Personal Information directly from you. If we receive it from a third party, we will take reasonable steps to notify you.

Purpose of collection

We collect and use Personal Information and Customer Data for the following purposes:

  • To provide access to our Services and software features

  • To support your organisation’s operations

  • For account management, billing, and support

  • To improve our platform and user experience

  • To send updates, alerts, and promotional material where appropriate

We only disclose information to service providers who assist in operating and securing our Services. These providers are bound by confidentiality and data protection obligations.

Security, Access and Correction

We take reasonable measures to protect your Personal Information and Customer Data against unauthorised access, loss, or misuse. Security protocols include technical, physical, and administrative safeguards. These protocols are outlined on the Security Page of the Kernl Website.

When no longer required, Personal Information is securely deleted or de-identified. Customer Data is retained according to your service agreement and securely removed or returned upon account closure.

You may request access to or correction of your Personal Information in accordance with the Australian Privacy Principles (APPs 12 and 13). Please contact us using the details below.

Complaint Procedure

If you have a complaint about our handling of Personal Information or Customer Data:

  • Contact us using the information below

  • We will review your concerns and respond promptly

  • If needed, we will take corrective action in consultation with you

  • If you are not satisfied, you may contact the Office of the Australian Information Commissioner

More information

For more information on the Kernl, AI and the Australian Privacy Principles, click here.

How to contact us

If you have any questions, complaints, or access requests, please contact hello@kernl.com.au.